Civil Rights Policy & Procedures

The Role of the VDSS Office of Civil Rights (OCR) 

The VDSS Office of Civil Rights helps make sure these protections are followed. The Office: 

• Works with U.S. Department of Agriculture (USDA) and U.S. Department of Health and Human Services (HHS) to make sure all discrimination complaints are investigated fairly 
• Assists with gathering records and coordinating communication for federal investigations 
• Helps local offices correct problems if discrimination is found (through policy updates, training or improved accessibility) 
• Reviews policies and practices to ensure compliance with civil rights laws 
• Provides staff training on civil rights obligations 
• Promotes accessibility (information in multiple formats and languages, accommodations for people with disabilities) 

Through this work, the Office of Civil Rights supports fairness, accountability and respect in all services.