3/18 OBI Provider Portal Outage

COMMONWEALTH OF VIRGINIA

DEPARTMENT OF SOCIAL SERVICES

To: All OBI Provider Portal Users 

From: Office of Background Investigations (OBI)

Date: March 18, 2026

Subject: OBI Provider Portal Temporary Outage 

Dear Providers and Stakeholders, 

The OBI Provider Portal is currently unavailable due to a platform issue affecting our document storage and connection. The outage began yesterday at approximately 3:30 PM. Our IT Support team, along with state partners, is actively working to resolve the issue and restore full functionality. 

At this time, the outage impacts the ability to create new requests, resend determination letters, and view or upload documents. No action is required from providers or stakeholders. We will send an update as we receive additional information or once the portal is fully restored.

Thank you for your patience and understanding while this work is underway.