2-1-1 VIRGINIA: Statewide Information and Referral

How this program helps people

Operating through a virtual statewide call center, text/chat functionality, and a website (211virginia.org), 2-1-1 VIRGINIA provides confidential multi-lingual information and referral to services provided by community-based resources. These services include temporary financial assistance, support for families, employment and training, physical and mental health care resources, nutrition services, volunteer opportunities, arts and recreation, transportation, housing and utilities assistance.

The program provides information and referral to children, youth, families, adults, elderly, and people with disabilities and serves as the Virginia Department of Emergency Management’s public inquiry number during times of disasters.

Data Notes

In SFY 2016, the new 2-1-1 Virginia website was launched. The new site counts the number of visitors while the old site counted pages visited but not the number of visitors.
For SFY 2025, only 7 months of data was collected due to a website transition – the remaining 5 months were projected based on those 7 months.
Starting in SFY 2025, the definition of contact was expanded to include direct Application Programming Interfaces (API) queries to the 211 Virginia resource directory by third parties through official agreements.

Data Sources

Division of Community and Volunteer Services - Office of Volunteerism and Community Service staff
2-1-1 website and call centers

2-1-1 VIRGINIA: Statewide Information and Referral