/ Family Services / Domestic Violence (DV) / Domestic Violence Promising Practices Guide / Shelter Services
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/ Family Services / Domestic Violence (DV) / Domestic Violence Promising Practices Guide / Shelter Services
Shelter services include the supports, practices and procedures that help people stay safe while accessing temporary housing and longer-term options.
Shelter services are voluntary. Survivors choose whether and how to use services. When survivors guide their own care, outcomes are stronger. This approach supports dignity, choice and respect.
Voluntary Services Resources
Transportation can be a barrier to safety and connection. Reliable transportation helps survivors access services, attend appointments and stay connected during a shelter stay. Having transportation options supports independence and reduces isolation.
Transportation Resources
The intake process helps advocates understand each survivor’s needs and situation. It also gives survivors space to share their story at their own pace. This first connection helps build trust and sets the tone for supportive care.
Shelter Intake Resources
Shelters use different ways to connect people to services, including phone screenings, in-person assessments and referrals. Low-barrier access helps ensure that anyone who can benefit from shelter services has the opportunity to do so.
Access to Shelter Resources
Clear communication matters. Survivors have the right to access services in their primary language.Strong language access planning supports people with limited English proficiency and people who are Deaf or hard of hearing. This helps ensure equal and meaningful access to care.
Language Access Resources
Leaving shelter can be a difficult time. Agencies should have clear and supportive processes for transitioning individuals and families out of shelter.
Support during this time helps survivors move forward with confidence and care.
Exiting Shelter Resources
Shelter spaces should support dignity, comfort and safety.
Thoughtful design can improve daily living, reduce conflict and support both survivors and staff.
Shelter Design Resources
Safe and affordable housing is a key need for survivors.
Domestic violence programs work with survivors to overcome housing barriers through advocacy and community partnerships.
Housing Resources
Access to healthy, fresh and culturally meaningful food is essential.
Shelters can use food as another way to support choice, voice and well-being.
Food Justice Resources
Emergencies can affect shelters at any time.
Clear emergency plans help protect residents and staff and allow services to continue during disasters or crises.
Emergency Preparedness Resources
Shelter policies help maintain safety and consistency.
When policies are developed thoughtfully, they support trust, clarity and a more welcoming environment.
Shelter Policies Resources
Children deserve safe and supportive environments at all times.
Shelters can support parents and caregivers in meeting children’s needs. This includes biological parents, kin caregivers and legal guardians.
Supervision of Children Resources
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