Local Training and Development Support for DARS

How Training Requests Work

• Send all training or event requests to localsupport@dss.virginia.gov.
• A training contact submits the request.
• The event is added to the delivery spreadsheet.
• The Systems Data and Support (SDAS) team enters the event into the system.

Enrollment and Class Updates

• SDAS tracks enrollment for each class.
• If a class fills up:
  • A waitlist starts.
  • SDAS sends a waitlist notice.
• If space opens:
  • Enrollment reopens.
• On the Monday before class:
  • SDAS sends confirmation emails.
  • Enrollment closes.
• If seats are still open:
  • SDAS shares them with staff who need the training.

After the Class

• The trainer sends the final class roster to localsupport@dss.virginia.gov.
• SDAS completes the record:
  • Within 24 hours
  • Often within the same hour

DARS Monthly Report

This report includes:

• A list of all active Adult Protective Services (APS) staff in the Virginia Learning Center
• Required training for APS staff
• Completion reports for:
  • Webinars
  • Online learning

Adding New APS Staff to Training

Profile Setup

The SDAS team creates profiles in the Virginia Learning Center when requested.

Types of Requests

You can request help for:

• New profiles
• Password resets
• Profile updates
• Reactivating inactive profiles

Important Tips

• Send one request per email.
• Include all required details.
• This helps protect access and prevents system errors.

Helpful Tools

• How to submit a VLC Profile Request (this is a requirement when switching from agency to agency)
• Job title list (Please provide specific job code, only 1)
• How to Retrieve a Login or Password

Support for Stipend Students

If you need help with your profile or have questions:

• Email localsupport@dss.virginia.gov
• Include clear details about your request

You are not alone—support is available.

Required Training for APS Staff

APS staff receive required training based on the training plan.
 This helps ensure everyone has the knowledge and support they need to do their work safely and well.

Training Contacts and Course Support

You Have Support

This process is designed to be clear and manageable. If something is unclear or not working, help is available.

Reach out anytime to localsupport@dss.virginia.gov.